Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE407 Mapping and Delivery Guide
Administer customer engagement technology
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBCUE407 - Administer customer engagement technology |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to manage, program, monitor and rectify potentially complex problems with telecommunications technology and improve functioning of multichannel equipment.It applies to individuals who need to solve a defined range of unpredictable problems, analyse and evaluate information from a variety of sources, and who may provide leadership and guidance to others with some limited responsibility for the output of others. No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Reprogram multichannel system software |
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Element: Produce system reports |
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Element: Manage multichannel system faults |
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